Shipping and Returns

Shipping, Delivery and Returns

1) Free Delivery

 - Free delivery worldwide and hassle free returns on all orders.

2) Delivery Process

We source all our products from international suppliers to provide you with the lowest possible price and free shipping. Most of our items ship with our Standard shipping. We strive to ship domestic inventory next business day and typical USPS shipping times are from 2 to 7 days. For promotional sale products and/or promotional shipping items, please allow 2 to 5 weeks

 

Hassle Free Returns

We hope that you will love your new products as much as we do. Although, If you do need to return items, here is the information you need:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.

Please contact us prior to returning items and obtain an RMA# (Return Merchandise Authorization Number). Include this number on the shipping label.

There are certain situations where only partial refunds are granted:

* Product with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us support@cookinghelphq.com


Exchanges

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@cookinghelphq.com.

 

Shipping 

To return your product, you should mail it to Cooking Help Hq P.O.Box 2941. Titusville, Florida 32781.

You will be responsible for paying for the shipping costs for returning your items. Shipping costs are non-refundable unless the item is faulty. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

When shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item